Head of Customer Service, CALA North Home Counties
Richard has been the Head of Customer Service for CALA North Home Counties for 5 years. CALA are a prestigious 5* home builder and operate from the Welwyn Garden City office. CALA pride themselves on producing and delivering 5 star homes and offering a 5 star customer service journey thereafter. Currently our NHBC customer service recommend score is 96.4%; this demonstrates the excellent quality of finish in a CALA home and the outstanding level of satisfaction from our valued customers. Richard is responsible for a team of co-ordinators, managers and operatives to ensure that the after-sale remedial works are completed to a high standard and in a timely fashion. Richard is heavily involved in the pre-delivery inspection process of our new homes and improving the standards for our customers across all CALA sites.