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Richard Ryan

Head of Customer Service, CALA North Home Counties

Richard has been the Head of Customer Service for CALA North Home Counties for 5 years.  CALA are a prestigious 5* home builder and operate from the Welwyn Garden City office.  CALA pride themselves on producing and delivering 5 star homes and offering a 5 star customer service journey thereafter.  Currently our NHBC customer service recommend score is 96.4%; this demonstrates the excellent quality of finish in a CALA home and the outstanding level of satisfaction from our valued customers.  Richard is responsible for a team of co-ordinators, managers and operatives to ensure that the after-sale remedial works are completed to a high standard and in a timely fashion.  Richard is heavily involved in the pre-delivery inspection process of our new homes and improving the standards for our customers across all CALA sites.